FAQ
Do you have Nutrient Info for your festive treats?
We do not send our limited release products for lab-tests, and are unable to provide nutrient count for our Festive Treats at this point of time.
Is Shipping included?
For orders above $60, shipping and delivery is free for a single destination.
We charge a flat delivery fee of $10 per destination subsequently.
We deliver between 1 Dec - 23 Dec 2022 with limited daily delivery slots. Order early to secure your preferred delivery date!
What time will these be delivered to my recipient?
We deliver to residential or office locations from 1pm onwards. Unfortunately, we are not able to deliver to Pulau Ubin and other off-shore islands.
I would like to order more than one galette, what can I do?
That’s great! For bulk orders (>10) requiring multi-delivery destinations, email us at sales@upgrain.com. A delivery charge of $10 is applicable for each destination.
...but what if the bundles are to sent to the same location? Am I still being charged multiple delivery charges?
We charge $10 per delivery destination.
For multiple bundles that are to be delivered to the same location, only one time $10/ delivery charge will be applied for the order.
Can I request to have these delivered earlier?
Our current delivery schedule is 1-23 December (excluding Sundays) for orders made on upgrain.com.
…But what if I need it earlier for a bulk/ corporate order?
Please drop us an email at sales@upgrain.com to discuss.
Do you include a personalised greeting card?
We charge $2 per Christmas card with personalised greeting message.
If you would like to send your Christmas boxes with greeting cards to more than one destination, please contact us at sales@upgrain.com.
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😋 Tasty Delicious Guarantee We make our products in small batches, ensuring that it always stays fresh when they are packed and delivered to your doorstep. UPGRAIN®'s exceptional taste comes from the fact that we only use the freshest ingredients during our preparation.
Our goals are to exceed your expectations and at UPGRAIN® we work hard to ensure that our customers are happy and always coming back for more.
🌱 100% Freshness Guarantee Our products are made daily, packaged and delivered to you as quickly as possible for the utmost freshness.
🚚 Always Freshly Delivered We deliver island-wide in Singapore, excluding Pulau Ubin and off-shore islands. We bake and deliver daily with the exceptions of Sundays and public holidays (Shipping & Delivery info).
🏷️ Get 10% off on your first order! Trust your taste buds. Use code 'TRYUPGRAIN10' at checkout to get 10% off on your purchase - no minimum amount required. Apply this discount automatically via this link. We'd love for you to join the UPGRAIN® family. **Note that our discount code is not applicable for our Christmas Festive items.
If you're not satisfied with your order for whatever reason. Contact us via email or live chat and we'll do our very best to make things right.