Updated as of 20 August 2021
We strive to do our best for each and every customer, ensuring that each UPGRAIN order is packed correctly with the freshest product.
Missing, Wrong or Damaged items
Please inspect your order upon receipt and contact us immediately if the item(s) is incorrect, defective, damaged or if you receive the wrong item so that we can assess the issue and make it right with a replacement delivery in the shortest time possible.
As we sell perishable food, we do not accept returns if you change your mind about any items in your order.
If you have discovered that your item is spoilt or comes compromised, take photos of the item and contact us immediately via email: firstname.lastname@example.org.
Order Modification or Cancellation
Your order is typically processed immediately upon placement. If you wish to modify or cancel your order, please email us at email@example.com within 30 minutes of placing the order.
Once your order has shipped from our kitchen, you will not be able to cancel your order.
Refunds will only apply to products that are defective or missing in your order.
Once we have evaluated the situation, we will notify you if your refund has been approved and it will be automatically refunded to your original payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund. This usually takes about 7-14 days.